Shipping Policy
Shipping Policy
At PawMate, we ship Australia-wide on every order — always free. No minimum spend, no hidden fees.
Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Sydney, Melbourne, Brisbane | 6–9 business days |
| Adelaide, Perth, Canberra | 8–12 business days |
| Regional & Remote Areas | 10–14 business days |
All orders are processed within 1–3 business days before dispatch.
Why Does Delivery Take This Long?
Like many independent Australian pet brands, PawMate ships products directly from our international fulfilment partners to keep prices low. This is how we keep the ProGroom™ brush at $44.95 instead of $100+. Every order is tracked from dispatch to your door.
Order Tracking
Once your order ships, you'll receive a confirmation email with your tracking number. Track your order at pawmate.au/track.
Lost or Delayed Orders
If your order hasn't arrived within 15 business days, contact us at hello@pawmate.au with your order number. We'll investigate and either resend or refund — your choice.
Questions? hello@pawmate.au