Privacy Policy
Privacy Policy
This Privacy Policy describes how PawMate collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
- Order information: name, billing/shipping address, payment details, email, phone number
- Account information: email and password if you create an account
- Device information: IP address, browser type, pages visited (via cookies)
How We Use Your Information
- To process and fulfil your orders
- To communicate with you about your order status
- To send marketing emails (only with your consent — you can opt out at any time)
- To improve our website and customer experience
Sharing Your Information
We share your information only with trusted third parties necessary to operate our business: Shopify (e-commerce platform), payment processors, shipping providers, and Meta (for advertising). We do not sell your personal information.
Your Rights
Under the Australian Privacy Act, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at hello@pawmate.au.